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Edit Selected equipment Each item needs the rider's details. Protection plans and accessories are chosen per item.
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Cancellation Protection Plan (CPP)
CANCELLATION PROTECTION PLAN (CPP)
- Optional. Choose CPP Basic or CPP Max when you book; the price is shown next to each option.
- Covers every rental item in the order: mobility scooters, wheelchairs, powerchairs, strollers, knee walkers, walking aids and lift chairs. Accessories are not covered.
- The plan fee itself is non-refundable.
With CPP
- Cancel before your scheduled delivery and receive a refund of your rental charges under the plan level you chose (CPP Max gives the larger refund).
- No refund once the equipment has been delivered. We sometimes deliver a day or more before your rental starts; the no-refund rule applies from the moment of delivery.
Without CPP
- Cancellations are not refunded. CPP is the only plan that includes a refund.
Questions?
- Call or email us before you book and we will explain how a cancellation would work for your dates.
Equipment Protection Plan (EPP)
EQUIPMENT PROTECTION PLAN (EPP)
- Optional. Choose EPP Basic or EPP Max when you book; the price is shown next to each option and depends on the item and the rental length.
- Applies to every rental item in the order: mobility scooters, wheelchairs, powerchairs, strollers, knee walkers, walking aids and lift chairs.
- Provides financial protection if the equipment is damaged during your rental.
Coverage
- EPP Basic: covers accidental damage, after a deductible.
- EPP Max: covers accidental damage, loss and theft, after a deductible. Theft must be reported to the police within 48 hours.
- Accessories (keys, chargers, baskets and similar) are not covered.
If EPP is Declined
- You are responsible for the repair or replacement cost of any equipment that is damaged, lost or stolen during the rental.
- Repair and replacement charges are billed to the card on file after the rental.
Theft Protection Plan (TPP)
THEFT PROTECTION PLAN (TPP)
- Optional. Protects you if the rented equipment is stolen during your rental; the price is shown next to each option.
- Applies to every rental item in the order: mobility scooters, wheelchairs, powerchairs, strollers, knee walkers, walking aids and lift chairs. Accessories are not covered.
- TPP does not include a cancellation refund. Refunds apply only with the Cancellation Protection Plan (CPP).
If TPP is Declined
- You are responsible for the replacement cost of any equipment that is stolen during the rental.