Terms of Service

Effective date: November 1, 2026

These terms apply to onestopmobility.com and rentals booked with One Stop Mobility, Inc., doing business as One Stop Mobility (“we,” “us,” or “our”). Read them with the rental terms and product instructions provided for your booking.

Your booking and payment

Provide accurate contact, equipment, date, and delivery or pickup details. Before paying, review the booking status, itemized price, cancellation rule, and any selected add-ons. Your confirmation records the rental details and accepted charges. Contact [email protected] promptly if anything is incorrect.

We make the applicable rental, cancellation, damage, and optional-protection terms available before payment. An optional add-on must be selected rather than silently added. Any later charge must have a basis in the terms you accepted and applicable law. Enter card details only through checkout; do not send them by email, text, or chat.

Changes, cancellations and problems

Contact [email protected] to request a change or cancellation. The rule disclosed before payment and recorded with your booking applies. A requested change is not confirmed until we confirm it. If we cannot provide the accepted rental, we will explain the available options and any refund due. Nothing here removes a refund or other right that the law does not allow us to exclude.

Using the equipment

The person entering the rental agreement must be legally able to do so. The renter may be different from the equipment user or, for a stroller, its child occupant. Follow the selected product’s manufacturer instructions and disclosed capacity limits. Scooter driving and charging rules do not automatically apply to strollers, lift chairs, knee walkers, or walking aids.

Follow the confirmed delivery and return arrangements, take reasonable care of the equipment, and report damage or operating problems promptly. Stop using equipment that appears unsafe and contact [email protected]. For an emergency, use emergency services rather than waiting for text or chat support.

Communications and contact

We use your booking contact details to administer the rental. Booking does not by itself enroll you in promotional texts. Optional rental texts require the separate choice described in our Text Messaging Policy.

Questions or concerns: Contact [email protected] or 888-493-0509.